Glossary

Regions where customers can choose a third-party retail energy provider for electricity supply.

Total expected supply cost considering rate, usage, term, and fees; basis for Arbor recommendations.

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Arbor’s approach for projecting savings, including current vs. alternative Supply Rate, usage, term, and fees.

Technical and administrative measures (e.g., encryption in transit/at rest, access controls) used to protect data.

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How Arbor collects, uses, retains, and safeguards customer information; see Privacy Policy for details.

Securely connect your utility account with your login credentials or account number so Arbor can analyze usage, evaluate plans, and, if able to find a better rate, initiate a switch. This can be disconnected anytime.

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Arbor feature that monitors rates and secures you a new supply rate plan on an ongoing basis. You may opt-out of a supply rate plan at anytime without any cancellation fees.

A company that sells the electricity supply in deregulated markets. Sets the Supply Rate and contract terms; distinct from the Utility Provider that delivers power.

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The company that delivers electricity and maintains lines in your area (e.g., PECO, PPL, Duquesne Light). Does not change when Arbor switches your supply plan.

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The price per kWh for electricity supply charged by a retail provider; distinct from utility delivery charges unless on the utility default supply plan.

A penalty a provider may charge for ending a fixed-rate contract early. Arbor covers any early termination fees if there are any.

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Electricity is a form of energy resulting from the flow of electric charge. It powers homes, industries, and devices, making it essential for modern living. The flow of electricity is typically generated through various sources such as fossil fuels, nuclear power, and renewable resources like solar and wind.