FAQs
What happens to my Arbor-secured rate plan if I move?
Moving is stressful enough without worrying about your energy plan. Your current rate will terminate upon the end of service at your old address, but don't worry about fees. Most suppliers can't legally impose early termination fees when you move, and even in areas where they technically could, they rarely do. For complete peace of mind, Arbor provides a guarantee: if you do incur any moving-related fees, we'll reimburse you in full.
To terminate your electric service at your old address and start service at your new address, simply contact your utility provider.
Questions? Feel free to reach out to our team at support@joinarbor.com.
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