FAQs

Moving is stressful enough without worrying about your energy plan. Your current rate will terminate upon the end of service at your old address, but don't worry about fees. Most suppliers can't legally impose early termination fees when you move, and even in areas where they technically could, they rarely do. For complete peace of mind, Arbor provides a guarantee: if you do incur any moving-related fees, we'll reimburse you in full.

To terminate your electric service at your old address and start service at your new address, simply contact your utility provider.

Questions? Feel free to reach out to our team at support@joinarbor.com.

If you’re moving to a new utility territory, make sure you contact both your current and new utility provider to initiate a stop and start service request.

To add your new utility account to Arbor, simply follow these steps:

• Login to your Arbor dashboard
• Navigate to ‘Linked Accounts’ in the left-hand side-bar
• Select ‘Add Account’ in the upper right-hand corner
• Follow the prompts to connect your new account

With some utility providers, you may not have all the utility details needed to add the account until you receive your first bill at your new address.

Questions? Feel free to reach out to our team at support@joinarbor.com.

If you’re moving within the same utility territory, make sure to contact your utility provider to initiate a stop and start service request.

If not done automatically by your utility provider, register your new utility account within your existing online profile with your utility provider. If you’ve connected your online profile to Arbor, we’ll automatically add your new address to your Arbor account once it appears within your existing utility online profile.

If you haven’t connected your online profile with your utility provider to Arbor or your new utility account is registered within a separate online profile with your utility provider, simply follow these steps:

• Login to your Arbor dashboard
• Navigate to ‘Linked Accounts’ in the left-hand side-bar
• Select ‘Add Account’ in the upper right-hand corner
• Follow the prompts to connect your new account

With some utility providers, you may not have all the utility details needed to add the account until you receive your first bill at your new address.

Questions? Feel free to reach out to our team at support@joinarbor.com.