PPL Electric Utilities Bill Payment: Everything You Need to Know

PPL Electric Utilities (formerly known as Pennsylvania Power and Light) company is a subsidiary of PPL Corporation, a Fortune 500 company listed on the NYSE. While the corporation has many natural gas and electric utility companies, such as LG&E and KU, the largest among them is PPL Electric Utilities. When combined, the PPL Corporation is one of the biggest utility companies in the United States.

April 19, 2023
Amanda Smith
December 11, 2022

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About PPL Electric Utilities

PPL Electric Utilities Corporation itself maintains over 50,000 miles of power lines and serves over 1.4 million customers in 29 counties. They have a presence across central and eastern Pennsylvania, in cities such as Allentown, Lancaster, and Lehigh Valley.

Here’s how PPL Electric’s payment arrangements work and everything you need to know about their electric rates.

General Payment Information for PPL Electric Utilities Users

In 2011, the Pennsylvania Public Utility Commission (PUC) activated the PA Power Switch. As a result, consumers can choose who supplies their electricity and get different electric rates. However, the infrastructure within the service area remains under the management of PPL Electric.

While the PUC regulates PPL Electric’s supply rates, that doesn’t guarantee that they’re the best rates. Therefore, residents can compare those rates with the rates of other suppliers.

Here’s a complete list of the electric service suppliers and their rates.

It’s important to note that PPL Electric Utilities tracks hourly usage of electricity to determine electric bills. As a result, customers get hourly electric usage data and can make smart changes in energy consumption to save energy and money. Furthermore, you can also get rebates for energy efficiency upgrades (such as installing renewable energy sources and smart grids for small businesses) if you apply for them.

How to Pay Your Bill

There are four ways to pay your PPL Electric bill. You can change your payment method at any time at your convenience.

  1. Online: You can sign in on your PPL Electric account and pay your electric bill online. You can either use your checking or savings account or your credit/debit card. Keep in mind that using a card may incur processing fees.
  2. In-Person: You can pay your bill at an authorized payment center using cash or your debit/credit card.
  3. Pay by Mail: You can send a check or money order by mail to a payment center.
  4. By Mobile: You can also pay your bill using text messages. Here’s how to do it.

If you require payment assistance with your energy bills, you can call PPL Electric’s customer service number.

Does PPL Electric Have Payment Plan Options?

PPL Electric has several payment plan options for different customers. Here are four payment programs they currently offer:

  1. Payment Assistance Programs: For customers who have a hard time paying their bills, PPL Electric offers payment assistance programs such as Operation HELP and OnTrack. The programs can reduce your monthly payments, forgive any outstanding debt, or provide direct payment support. You can apply for it here.
  2. Budget Billing: Budget Billing makes your bill more predictable by averaging your electric use over the year. The budget amount is compared every three months to make any necessary changes. You can sign up for it here.
  3. Payment Arrangements: The program helps stop late payment charges, you can set up payment arrangements here.
  4. Programs for Income-Eligible Customers: You can also choose from programs like LIHEAP (Low-Income Home Energy Assistance Program) and Wrap to help pay your bill.

You can learn more about the payment programs here.

How to Lower Your PPL Electric Power Bill

As a result of the PA Power Switch, residential and business customers can choose from several electric suppliers. You can check the Price to Compare for both residential and business customers here.

Arbor’s TrueRate Protection is the easiest way to check if you’re getting the best rate against the Price to Compare.

Arbor scans the market and gives you the best rates you can get in your service area with PPL Electric. Out of the electric suppliers, you can choose the best rate for you.

You can use the calculator to find how much you’ll be saving with each supplier.

PPL Electric Account Setup

To set up your PPL Electric account, you need to register on PPL Electric’s website (www.pplelectric.com).

Follow these steps to set up your new account.

  1. When you want to start a new service, you’ll have to enter your street address or meter number along with your ZIP code.
  2. After that, you’ll have to enter your personal details, including your full name, date of birth, contact information, and your Social Security Number (SSN).
  3. After completion, you’ll receive a confirmation when your account information is verified.
  4. After verification and confirmation, you’ll get your login details.

You can log in using your username or email here.

What to Do if There’s a Power Outage

Whenever there is a power outage, you should immediately report it here.  You will have to input your telephone or account number and your ZIP code. Once your report is live, you can check the outage status here.

If you’re wondering what areas are affected by power outages, you can check out the power outage map.

Furthermore, if you want to find out PPL Electric’s response to things like power outages, hurricane season, or the coronavirus pandemic (COVID-19), you can find the latest news in their news releases.

PPL Electric Customer Service

PPL Electric has several customer service options to ensure customer satisfaction.

  • Use the Contact Us page to make general inquiries.
  • Enroll your mobile device to receive PPL alerts.
  • Follow PPL Electric on Twitter and Facebook to stay up-to-date.
  • Text OUTAGE to TXTPPL to report an outage, or text STATUS to TXTPPL for outage status.

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Arbor is a free service that lowers your PPL rate with no changes to your billing or service.

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PPL Electric Phone Number and Contact Info

Here is the general contact information.

  • PPL Electric’s Customer Service – 1-800-342-5775
  • For Mid/Large-Sized Business – 1-888-220-9991
  • For Hearing/Speech Impaired – 1-800-231-7288
  • Residential Rebates – 1-877-486-9204
  • Business Rebates – 1-866-432-5501
  • Bill Payment – 1-800-672-2413
  • Payment Arrangements – 1-800-358-6623
  • Mailing Address – PPL Electric Utilities, 827 Hausman Road, Allentown, PA 18104-9392
  • Mailing Address for Payments – PPL Electric Utilities, P.O. Box 25239, Lehigh Valley, PA 18002-5239

It’s best to call these numbers with your registered phone number.

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