Orange & Rockland Utilities Bill Payment: Everything You Need to Know

Orange & Rockland Utilities, Inc. is a natural gas and electric service company that provides energy to over 745,000 people in New York and New Jersey. Orange & Rockland Utilities (ORU) was founded as Rockland Light & Power Co. in Nyack. It was later merged with the Orange and Rockland Electric Company. In 1999, the company was acquired by Consolidated Edison, Inc. (Con Edison)..

January 31, 2023
Amanda Smith
December 11, 2022

General Payment Information for Orange and Rockland Utilities Users

Orange and Rockland serve over 1,300 square miles, providing energy from Middletown to Pearl River, Orange County, and beyond. Orange and Rockland also handles customer service for electric companies such as Pike County Light & Power

All New Yorkers and New Jersey residents can choose who supplies their electricity. Orange and Rockland deliver your electricity but don’t necessarily have to supply it. While the delivery charges are fixed, you can choose other suppliers to provide better supply charges and plans.

The Public Service Commission in both states regulates the rates and tariffs. You can find the New York rates and tariffs here, and the New Jersey rates and tariffs here. If you don’t choose a supplier, you will get your energy supply at the Price to Compare. The Price to Compare is usually high, and you can use it to compare the rates offered by other suppliers.

Here’s a complete list of the energy service suppliers and their rates.

If you want to learn more about your Orange and Rockland bill and rates, you can go here. Furthermore, the company lets you submit a meter reading if their meter reader missed it. You can learn how to do that here.

How to Pay Your Bill

There are five ways to pay your Orange and Rockland bill. You can change your payment method at any time.

  1. Online: You can pay your energy bill online using your bank account, debit card, or credit card. You can also sign up for eBill services to avoid receiving paper bills.
  2. AutoPay: You can set up AutoPay so that your monthly Orange & Rockland bill is automatically deducted from your bank account.
  3. In-Person: You can pay your bill at any walk-in customer service center, at any EZ Serve Payment Machines, or to an authorized payment agent. However, keep in mind that some payment locations may be temporarily unavailable due to the coronavirus pandemic (COVID-19).
  4. Pay by Mail: You can mail a check or money order in the windowed envelope that comes with your bill.
  5. Pay By Phone: You can pay your bill on the phone using eZPay Express.

You can learn more about each payment method here.

Does Orange and Rockland Have Payment Plan Options?

Orange and Rockland have several payment plan options for different customers. Here are seven payment programs they currently offer.

  1. Budget Billing: You can set up Budget Billing to avoid seasonal spikes by receiving the same bill amount every month. Your monthly bill depends on your historical use, weather forecasts, and potential price changes. You can sign up and learn more here.
  2. Bill Extender: You can apply for a Bill Extender if your fixed income or Social Security check arrives after the due date. You can extend the due date by up to 45 days. You can contact customer assistance to learn more and enroll.
  3. Payment Extensions: You can get a payment extension of up to 10 days if you need more time to pay your bill.
  4. Get Well First: If you’re in the hospital or medically indisposed, you can get a due date extension.
  5. Payment Agreements: You can get a Payment Agreement offer if you’ve received a final termination notice and can’t pay your bill.
  6. Special Services: If you’re 62 years or older, have any form of impairment or disability, you can qualify for special protection.
  7. Payment Assistance: You can receive payment assistance if you’re having trouble paying your bill. In New York, you can apply for Home Energy Assistance. In New Jersey, you can apply for the LIHEAP Emergency Fund, LIHEAP, Home Energy Assistance, Universal Service Fund (USF), New Jersey Lifeline Credit, NJ SHARES, and the Payment Assistance for Gas and Electric (PAGE) Program.

You can learn more about the payment programs here.

How to Lower Your Orange and Rockland Bill

All Orange and Rockland customers, including commercial and residential customers, can choose an energy supply company. You can compare the rates and plans offered by different energy suppliers with the Price to Compare and make an informed decision.

Alternatively, you can use Arbor’s free TrueRate Protection to check if you’re getting the best rate against the Price to Compare.

Arbor scans the market and gives you the best rates you can get in your service area with Orange and Rockland. When your term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.

You can use the free savings calculator to find out how much you could save in each case. Electricity payments can be complicated, that's why a lot of people trust Arbor to manage their electricity service, so they end up saving on their energy bills.

Furthermore, you can check out some of these energy-saving tips to reduce your bill. You can also participate in energy-saving programs such as Time-of-Use Rate and Optional Hourly Energy pricing, among others. You can learn more here. If you install energy-efficiency upgrades in your home, you can apply for rebates and incentives.

Orange and Rockland Account Setup

To set up your Orange and Rockland account, you need to register on Orange and Rockland’s website.

Follow these steps to set up your new account.

  1. Go to this link to start registering your new account.
  2. Enter your first and last name along with your email address.
  3. You will then have to verify your Orange and Rockland account by entering your account number, Social Security Number (SSN), phone number, and other details.
  4. After the verification, you can set up a password and your account will be up and running.
  5. If you already have an account and just want to update your account information, you can do so here.

You can log in using your email address here.

What to Do if There’s a Power Outage

Whenever you’re facing an outage or any service problem, you should immediately report it here. You can check the outage statuses here.

If you’re wondering what other areas are affected by outages, you can check out the outage map. You can learn more about reporting and tracking outages here. If you want to learn more about how you can prevent or recover from outages, you can do so here.

Orange and Rockland Customer Service

Orange and Rockland have several customer support options.

  • Use the Contact Us page to make general inquiries.
  • You can download Orange and Rockland’s app to stay connected.
  • You can follow the company on their Facebook, Twitter, and LinkedIn pages.
  • You can provide online feedback on their services.
  • If you want outage alerts via text, you can sign up here.
  • If you want to email Orange and Rockland, you can fill out this online form.
  • If you’re having trouble with the website or your online account, you can fill this form.

It’s best to go through the FAQs before contacting a representative.

Orange and Rockland Phone Number and Contact Info

Here is some general contact information.

  • Orange and Rockland’s Customer Service (and Outages) – 1-877-434-4100
  • For Gas Emergencies – 1-800-533-5325
  • Bill Payment – 1-877-673-9729
  • Mailing Address – Orange & Rockland, 390 W. Route 59, Spring Valley, NY 10977
  • Mailing Address for Payments in New York – Orange & Rockland, P.O. Box 1005, Spring Valley, NY 10977
  • Mailing Address for Payments in New Jersey – Rockland Electric Company, P.O. Box 1009, Spring Valley, NY 10977

It’s best to call these numbers with your registered phone number.  

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