New Hampshire Electric (NHEC) Bill Payment: Everything You Need to Know

New Hampshire Electric Cooperative Inc. (NHEC) is a member controlled and owned electricity distributor that serves around 80,000 members/customers in 115 cities and towns. The cooperative is run by the NHEC board of directors that consists of current NHEC members and is headquartered in Plymouth, New Hampshire. This article explains how the New Hampshire Electric bill payment system works, as well as how to set up and manage your NHEC electric utility account.

January 31, 2023
Amanda Smith
December 11, 2022

General Payment Information for NHEC Users

Residential and commercial customers in New Hampshire can purchase a deregulated electricity plan from one of the several electricity distribution systems and suppliers in those regions. Their selected suppliers will then work with the New Hampshire Electric Cooperative to maintain energy efficiency and prevent interruptions in the delivery.

The current Price to Compare (default supply price) for the NHEC electricity supply is currently $0.140 per kWh for residential members and $0.159 per kWh for business/general co-op members. In case you choose one of the competitive electricity utility companies in the area, you may receive some great offers, better pricing, high safety standards, and reliable delivery. However, there is no guarantee that you will save money on the total energy costs for the utility, or experience an overall bill decrease.

How to Pay Your Bill

There are four ways you can pay your NH Electric Co-Op bill.

  1. Online: You can make online payments through credit card/checking account via a SmartHub online account. If you have opted into Recurring Payments, the payment will be deducted from your account automatically. You can also pay via credit/debit card or eCheck.
  2. Pay by Phone: You can call the NHEC at 1-800-698-2007 to make payments via credit/debit card or electronic funds transfer.
  3. In-Person: You can pay in-person at authorized payment locations.
  4. Mail: You can mail your payment via money order or check.

For more information on each payment method, click here.

Does the NHEC Have Payment Plan Options?

New Hampshire Electric offers several ways to pay your electricity bills. These include debit card payments, credit card payments, bank drafts, in-person payments, payments via mail, and phone payments.

Additionally, they provide two different payment options for each customer to choose from:

  1. Payment Extensions – You can extend your bill payment up to a period based on your financial capacity and payment history.
  2. Assistance Programs – You can choose from two payment assistance programs to help pay your energy bills. These are the Statewide Electric Assistance Program (EAP) for New Hampshire, and Project Care, which is part of the NHEC Foundation and uses public donations to help members pay their electric utility bills.

Furthermore, the NHEC Foundation offers several financial assistance options to members and other eligible individuals through its various charitable trusts spread across the state. Additionally, members who currently drive or have recently purchased an electric vehicle automatically become eligible for tax rebates through the NHSaves program.  

How to Lower Your NHEC Bill

Deregulated energy plans allow customers to choose from several rates from multiple competitive energy distributors and suppliers. Check the ‘Price to Compare’ — New Hampshire Electric’s default rate — and compare it with licensed electricity supplier prices.

Arbor’s free TrueRate Protection is the best way to ensure that you always pay the lowest rate against your current ‘Price to Compare.’

For example, New Hampshire Electric’s current electricity Price to Compare is cents 14 cents per kilowatt-hour. Arbor scans the electricity utility markets for the best rates, and will generally find lower rates than your current supplier’s price.

When your term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.

You can use the free savings calculator to find out how much you could save in each case. Electricity payments can be complicated, that's why a lot of people trust Arbor to manage their electricity service, so they end up saving on their energy bills.

NHEC Account Setup

To set up your online account, you need to register online on the New Hampshire Electric website.

Follow these steps to set up your account:

  1. Open the link in a safe browser and enter your NHEC billing account number, found on the top-right of your bill. You can find out your account number by entering the phone number associated with the account.
  2. Along with the account number, enter your email address and last name/business ID (for business/general members).
  3. Verify the information and submit it.

After your account has been set up, you can choose to sign up for the paperless eBill and maintain your account through the convenient SmartHub portal.

NHEC Login Account

Once your New Hampshire Electric account is up and running, you can log in here.

In case you’re moving to a new residence, you can apply to transfer your service to the new address. To do that, simply apply for a stoppage-transfer of service via the online form on the NHEC website.

To start, stop and/or transfer your service to a new address, click here.

What to Do if There’s a Power Outage

In case you experience a power outage or see a downed line, vacate the area immediately and call (800) 343-6432. If you experience an electricity supply interruption or experience electricity supply problems due to a tree falling, call 1-800-343-6432.

You can also contact emergency services if you have medical concerns pertaining to the COVID-19 (coronavirus) pandemic or special home safety needs regarding an outage.

NEHC Customer Service

New Hampshire Electric has several customer service options.

  • Use the Contact Us page to make general inquiries via an online form.
  • Call the dedicated emergency contact number ((800) 343-6432) for rapid emergency response.

The dedicated emergency hotline is the best way to alert the supplier in case you experience a power outage or see a downed/sparking power line.

NEHC Phone Number and Contact Info

Here is some general contact information:

  • New Hampshire Electric Customer Service – (800) 698-2007
  • Mailing Address – For Payments: New Hampshire Electric Co-op, PO Box 9612, Manchester, NH 03108 – 9612. For general correspondence: New Hampshire Electric Co-op, 579 Tenney Mountain Highway, Plymouth, NH 03264.

To avoid any confusion, use your registered number when calling any of the numbers above

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