New York State Electric & Gas (NYSEG) Bill Payment: Everything You Need to Know

New York State Electric and Gas (NYSEG) is a subsidiary of Avangrid – a subsidiary of Iberdrola. Avangrid is one of the major energy services and delivery utility companies in the United States, serving the state of New York and New England. Other subsidiaries of the company include Rochester Gas and Electric Corporation (RG&E), Berkshire Gas Corporation, and Central Maine Power, among others.

January 31, 2023
Amanda Smith
December 11, 2022


New York State Electric & Gas (NYSEG) has electric and natural gas customers from upstate New York to Ithaca and Binghamton. The company has over 36,000 miles of power lines (distribution and transmission lines) and 7,800 miles of gas distribution lines. In total, NYSEG serves over 1.1 million New Yorkers.

Here’s how NYSEG’s payment system works and everything you need to know about their rates.

General Payment Information for NYSEG Users

All NYSEG customers, including both gas and electricity customers, are free to choose who supplies their electricity. While NYSEG delivers energy, you can choose among different energy suppliers.

The Public Service Commission regulates the standard rates offered by NYSEG. For electricity, it’s the Price to Compare, and for natural gas, it’s the Standard Choice Offer. Customers can compare these with the rates and plans offered by other suppliers and make an informed decision.

You can choose among energy suppliers such as Clearview Energy, Verde Energy, and Public Power, among others. Each of them provides different plans and rates – some of them may offer renewable energy for people who want greener energy.

Here’s a complete list of the natural gas and electric service suppliers and their rates.

You should keep an eye on your meter to get an idea of your bill. You can learn more about real-time meter reading here.

How to Pay Your Bill

There are six ways to pay your NYSEG energy bill. You can change your payment method at any time.

  1. Online: You can pay your NYSEG energy bill online by signing in with your account. You can use your bank account or pay using a credit/debit card. There are no additional fees for using credit cards.
  2. Pay Using App: If you set up the NYSEG app, you can access and pay your bill with the click of a button at any time and from anywhere.
  3. AutoPay: You can enroll in AutoPay, and your monthly bill will automatically be deducted from your bank account each month. You can even schedule payments using the eBill service.
  4. In-Person: You can pay your bill in-person at an office location, use one of the approved pay agents, or pay at a Walmart or Kmart nationwide. However, keep in mind that some in-person payment locations may be temporarily unavailable due to COVID-19.
  5. Pay by Mail: You can mail your check or money order. You can also enclose a check or money order, payment stub, and your billing statement in a return envelope.
  6. Pay by Phone: You can call and pay your bill using the automated phone system.

If you require payment assistance with your energy bills, you can call NYSEG’s customer service number.

Does NYSEG Have Payment Plan Options?

PPL Electric has several payment plan options for different customers. Here are six payment programs they currently offer.

  1. Home Energy Assistance Program: HEAP helps low-income households pay for energy and weatherization costs. Keep in mind that HEAP is a federal program and has limited funding, so it’s best to apply as soon as possible. You can learn more here.
  2. \Energy Assistance Program: EAP is an assistance program that helps customers gain control of their energy bills. You can get bill credits and forgiveness in some cases. You can learn more about it here.
  3. Project SHARE Heating Fund: The program is for low-income customers who have energy emergencies. If you’re a veteran or on active military duty, you can qualify regardless of income. You can learn more here.
  4. Budget Billing: Budget Billing helps make your energy bill predictable as your yearly bill is divided into 12 equal monthly payments. You can learn more about it here.
  5. One Less Worry: If you or any household member is hospitalized, you can put your bill on hold for 30 days with one call.
  6. NYSEG Smart Solutions: You can buy and install energy efficiency upgrades for your home. You can receive partial rebates on some upgrades. You can learn more here.

You can learn more about the payment programs here.

How to Lower Your NYSEG Bill

All NYSEG customers can choose their electric and gas suppliers. There are plenty of electricity supply and natural gas supply choices, and you can learn more about it here. You can then compare the rates of other suppliers with the Price to Compare and the Standard Choice Offer.

Alternatively, you can use Arbor’s TrueRate Protection to check if you’re getting the best rate against the Price to Compare or the Standard Choice Offer.

Arbor scans the market and gives you the best rates you can get in your service area with NYSEG.

You can use the calculator to find out how much you’ll be saving with each supplier.

NYSEG Account Setup

To set up your NYSEG account, you need to register on NYSEG’s website.

Follow these steps to set up your new account.

  1. Click on this link to start your account setup and enter your NYSEG account number. The account number can be found on your billing statement.
  2. You then have to enter your details, including your full name, date of birth, contact information, email address, username, and password.
  3. You will then be prompted to enter your preferences.
  4. You can also choose to set up online billing.
  5. After you’re done, your account will be set up and you can register for the additional services.

You can log in using your username/login ID here.

What to Do if There’s a Power Outage

If you’re facing a power outage or any form of natural gas emergencies such as a gas leak, immediately report it here or call the outages phone number. If you notice a streetlight outage, you should report it here.

If you’re wondering what other areas are affected by outages, you can check out the list of electricity outages, or you can check out the outage map.

You can learn about the latest outage news here. If you want to go through outage resources, you can do so here.

NYSEG Customer Service

NYSEG has several customer service options.

  • Use the Contact Us page to make general inquiries.
  • Go through the FAQs to find answers to common issues.
  • Follow NYSEG on Twitter and Facebook for the latest updates.
  • Visit the Outage Central if you’re facing any outages.
  • Follow AVAnews for company-related news.

You can use the Emergency Contact section to send an email, submit a claim, report energy theft, or provide website feedback.

NYSEG Phone Number and Contact Info

Here is the general contact information.

  • NYSEG’s Customer Service – 800-572-1111
  • Self-Service Line (Bill Payments) – 800-600-2275
  • For Electricity Outages – 800-572-1131
  • For Natural Gas Emergencies – 800-572-1121
  • NYSEG Customer Appeals – 1-800-231-2888
  • Bill Payment – 800-600-2413
  • Payment Arrangements – 888-315-1755
  • Mailing Address (Customer Service) – NYSEG, P.O. Box 5240, Binghamton, NY 13902-5240
  • Mailing Address (Corporate Office) – NYSEG, P.O. Box 5224, Binghamton, NY 13902-5224
  • Mailing Address for Payments – NYSEG, P.O. Box 847812, Boston, MA 02284-7812
  • Office Address – NYSEG, 18 Link Drive, Binghamton, NY 13904

It’s best to call these numbers with your registered phone number.  

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