About AEP Texas
The utility company has over 39,000 miles of transmission lines, delivers over 31,000 megawatts of electricity, and has several subsidiaries. Some of the subsidiaries include AEP Texas North (for west Texas), AEP Texas Central (for south Texas), AEP Ohio, Public Service Company of Oklahoma (PSO), SWEPCO, Kentucky Power, and Appalachian Power, among others.
AEP Texas is headquartered in Corpus Christi, and some of the major cities it serves include Abilene, McAllen, Vernon, Laredo, and San Angelo. In total, the company provides electric service in a service territory of over 100,000 square miles.
Here’s how AEP Texas’s payment system works, along with everything you need to know about their electricity rates.
General Payment Information for AEP Texas Users
All AEP Texas customers are free to choose the energy companies that supply their electricity. Customers can choose from several plans and rates offered by different energy suppliers.
Customers have to purchase electricity from a certified Retail Electric Provider (REP). Each REP provides electricity under different plans and rates, and you can compare them with the price per kWh provided to make an informed decision.
Here’s a complete list of the electric service suppliers and their rates.
You can learn more about the rates and tariffs offered by AEP Texas here.
How to Pay Your Bill
There are four ways to pay your AEP Texas bill. You can change your payment method at any time.
- Online: You can pay your bill online using a debit/credit card or with your bank account. You can also set up automatic account transfers to pay your bill every month.
- In-Person: You can pay using cash or card at any authorized payment office. Keep in mind that some of the payment offices may be temporarily unavailable due to COVID-19.
- Pay by Mail: You can pay your bill by mailing a check.
- Pay by Phone: You can pay on the phone using your credit or debit card.
Keep in mind that your Retail Electric Provider issues your bill, and you’ll have to contact your REP to pay it.
Does AEP Texas Have Payment Plan Options?
AEP Texas has several payment plan options for different customers. Here are four payment programs they currently offer.
- Payment Assistance Programs: AEP Texas provides assistance programs for low-income households. Some of the programs and plans offered include the Texas PIPP Plus, the Comprehensive Energy Assistance Program (CEAP), and LIHEAP, among others.
- Budget Billing: Budget Billing helps make your monthly payments more predictable so you can avoid seasonal fluctuations. Keep in mind that you’ll have to go through your REP to set up Budget Billing with AEP Texas.
- Payment Arrangements: You can set up customized payment arrangements if you’re having trouble paying your bill. However, you will have to set up the payment arrangements through your REP.
- Energy Efficiency Programs: You can opt for several energy-efficiency programs offered by AEP Texas. You can also get rebates and discounts on installing energy-efficient upgrades. You can learn more here.
How to Lower Your AEP Texas Bill
All AEP Texas customers have to purchase their electricity from a Retail Electric Provider. If you do not sign up with any REP, the Texas Public Utilities Commission will assign you a Provider of Last Resort (POLR).
However, the rates and plans offered by your POLR will be relatively expensive. Therefore, it’s best to compare all the REPs available in the service area and make an informed decision.
Alternatively, you can use Arbor’s TrueRate Protection to check if you’re getting the best rate against the POLR.
Arbor scans the market and gives you the best rates you can get in your service area with AEP Texas. You can use the calculator to find how much you’ll be saving with each supplier.
AEP Texas Account Setup
To set up your AEP Texas account, you need to register on AEP Texas’s website.
Follow these steps to set up your new account.
- Go to this page to start your AEP Texas account registration.
- Enter your email address to get started.
- Find your address by entering your AEP Texas account number and your ZIP code.
- Verify your address.
- Confirm access by ticking the necessary boxes.
- Create an online user ID and password.
- You will receive a confirmation email, and your account will be set up.
You can log in to your account using your user ID.
What to Do if There’s a Power Outage
Whenever you’re facing a power outage, you should immediately report it here. Choose whether it’s a downed power line or safety hazard condition. After that, find your account and verify it, provide the necessary details, and submit.
AEP Texas Customer Service
AEP Texas has several customer service options.
- Use the Contact Us page to make general inquiries.
- You can sign up to receive outage alerts via text and email here. You can also go through the outage FAQs to learn more about power outages and general procedures.
- You can follow AEP Texas on their Twitter, Facebook, and YouTube accounts to communicate with representatives.
- You can send an email to AEP Texas using this online form.
It’s best to go through the FAQs before contacting a representative. It’s also best to contact your REP for any billing issues.
AEP Texas Phone Number and Contact Info
Here is some general contact information.
- AEP Texas’s Customer Service – 1-877-373-4858
- Customer Operations Center (Outages) – 1-866-223-8508
- Mailing Address – 539 N Carancahua Corpus Christi, TX, 78401
It’s best to call these numbers with your registered phone number.