FAQs

When and how do I get cash back?

You will receive your first $10 within 72 hours of successfully linking your utility account to Arbor and you can redeem this via cash to your Paypal or Bank account, or you may redeem it in over 200+ gift cards.

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TX BR230078. ME 2023-00252. MD IR-6483. NH REG 2023-082. OH 23-125153E. IL 23-0681. PA A-2023-3043382. MA EB-571. NJ EA-0727 & PA-0287.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 2418 Spring Ln. #5524, Austin, TX 78763.