FAQs

Autopilot is a feature we provide that continuously monitors the energy markets for a better electric supply rate than your current plan. If you're on Autopilot with Arbor, we'll automatically secure a new rate on your behalf and notify you. If you don't opt-out, you'll see your new fixed-rate on your utility bill within 1-2 billing cycles. There are no hidden fees and there is no interruption to your reliable utility service. If you'd rather be more hands on, simply leave Autopilot off - we'll still notify you when we find a better rate, but we won't request the new rate until you approve it.

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