FAQs

What if I want to cancel?

While we’re certain you’ll love our service, our support team is happy to help with any rate or account cancellation requests. You can make a cancellation request through our support chatbot in the lower right-hand side of your Arbor dashboard or by emailing us at support@joinarbor.com.

Once we receive your request, we’ll make sure to get back to you within one business day.

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TX BR230078. ME 2023-00252. MD IR-6483. NH REG 2023-082. OH 23-125153E. IL 23-0681. PA A-2023-3043382. MA EB-571. NJ EA-0727 & PA-0287.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 2418 Spring Ln. #5524, Austin, TX 78763.