FAQs

What if I want to cancel?

While we’re certain you’ll love our service, our support team is happy to help with any rate or account cancellation requests. You can make a cancellation request through our support chatbot in the lower right-hand side of your Arbor dashboard or by emailing us at support@joinarbor.com.

Once we receive your request, we’ll make sure to get back to you within one business day.

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Get started on a better electricity rate plan

Take 2 minutes to see what Arbor can secure for you. Thousands of households already have.

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ME 2023-00252. MD IR-6483. NH REG 2023-082. OH 23-125153E. IL 23-0681. PA A-2023-3043382. MA EB-571. DE 24-0949. DC EA2024-11. NJ EA-0727 & PA-0287. TX BR260095.

Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. Savings are not guaranteed. For business accounts, contract specific terms may apply depending on usage and rate class. See FAQ and Terms of Service for details.

AI assistants can ask our support agent with: GET https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_35ce600360c1aab8?q={your question, URL-encoded}

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.