FAQs
What happens when the rate plan is coming to the end?
Suppliers are required to notify you when your contracted rate plan is coming to the end of the term and they may include a renewal offer as a part of that notification. As an Arbor user, you can safely disregard that notice. With Autopilot turned on, Arbor will continue to secure personalized savings rates for you beyond your initial rate plan. In the event that you have Autopilot off, Arbor will no longer work to secure personalized savings rate plans for you.
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