FAQs

What happens if I turn Autopilot off?

If you turn Autopilot off for a utility account, Arbor will stop searching for a better rate for you.

We'll no longer be able to provide you with savings until you turn Autopilot back on again and you’ll be responsible for managing your electricity supply on your own.

Autopilot protects you from overpaying, with no hassle or hidden fees. If you’d like us to keep saving for you seamlessly, simply leave Autopilot on.

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TX BR230078. ME 2023-00252. MD IR-6483. NH REG 2023-082. OH 23-125153E. IL 23-0681. PA A-2023-3043382. MA EB-571. NJ EA-0727 & PA-0287.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.