FAQs

How long does it take for Arbor to find me a new rate?

We are typically able to find a better supply rate for our customers within a couple days to weeks after signup, depending on your current rate, Autopilot preference, and market conditions. Once we secure the rate, we’ll automatically submit the switch to ensure you don't miss the opportunity.

Please note that your Autopilot Preference may impact this timeline. If we haven't found a rate within a couple weeks, it generally means your current rate is already favorable, but we will continue working in the background to secure a plan that matches your preference.

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TX BR230078. ME 2023-00252. MD IR-6483. NH REG 2023-082. OH 23-125153E. IL 23-0681. PA A-2023-3043382. MA EB-571. NJ EA-0727 & PA-0287.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.