FAQs

How does Arbor decide if a rate is better than my current rate?

Once your utility account is linked, we compare your current supply rate against personalized plans from our trusted partners. The criteria we use to define a better rate depends on your chosen Autopilot Preference:

Short-Term Savings: A better rate is any plan that secures immediate savings by dropping below your current supply price.
Long-Term Stability: A better rate is one that secures price protection for 12–36 months. This rate might start slightly higher than your current one but is designed to shield you from future price spikes.

Default Setting: If you do not actively select a preference, your account will default to Short-Term Savings.

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TX BR230078. ME 2023-00252. MD IR-6483. NH REG 2023-082. OH 23-125153E. IL 23-0681. PA A-2023-3043382. MA EB-571. NJ EA-0727 & PA-0287.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed. Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. See Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.