FAQs

How do I know how much I have saved?

Your dashboard will provide your anticipated savings, taking into account your old rate, your new rate plan term length, and energy use.

You can also view your rate details, in comparison to your prior rate, directly on your Arbor dashboard.

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TX BR230078. ME 2023-00252. MD IR-6483. NH REG 2023-082. OH 23-125153E. IL 23-0681. PA A-2023-3043382. MA EB-571. NJ EA-0727 & PA-0287.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 2418 Spring Ln. #5524, Austin, TX 78763.