FAQs

We're able to provide exclusive rates to our customers through our supply partnerships. Sometimes, these rates may be different than what you see as available on a power switch site - either higher or lower - but the rate Arbor is able to offer will be fixed and lower than the default supply rate (PTC) of your utility company. Here are just a few benefits of switching to a new rate through Arbor:

Here are just a few benefits of switching to a new rate through Arbor:

1. Stable Costs: Your new fixed rate brings less uncertainty, making financial planning a breeze.
2. No commitments: As always, you're welcome to drop the rate at any time and Arbor will cover any early termination fees (ETFs) incurred. If you keep your Arbor account open, Arbor will continue to look for another lower rate.
3. Renewals: Upon the expiration of your current contract, Arbor will operate in your best interest to secure a rate lower than your utility's default supply rate. If no better rate is available, Arbor will work to move you back to your utility's default supply rate if you have Autopilot enabled.