FAQ

Yes, so long as you live in an area with competitive electricity markets, including DE, IL, MA, MD, ME, NH, NJ, NY, OH, PA, RI, TX, and Washington DC. Within those territories, some areas are served by utilities that do not allow competitive energy rates, so enter your zip code with Arbor today to see if we are available in your utility area.

Arbor only offers fixed rates, usually with a term of 6-18 months. Fixed rates provide price protection and certainty over a guaranteed period of time. Variable rates, on the other hand, fluctuate month-to-month, exposing you to unexpected price hikes.

You can find your current electricity rate on your utility bill, under the "Supply" or "Generation" section. Most people are on the default utility service rate, but if you have switched to a competitive supplier, your rate may be different. When you link your utility account to Arbor with the credentials for your online utility account, we automatically monitor your supply rate each month.

A supplier purchases or generates electricity and then sells it to end users through the local utility grid, which is then reflected on the end user’s local utility bill. Suppliers are active in competitive electricity markets, where companies compete to offer electricity, just like cable or internet companies compete for your business.

Utilities operate the electrical grid (the "poles and wires" company), which distributes electricity from power plants, over transmission lines, to your home. In most places, the utility is the default supplier, but in competitive electricity markets you can choose to buy electricity from a competitive supplier. You still receive the same reliable electricity and the same monthly bill from your utility, but at a different rate from the competitive supplier.

100% renewable means that all of the energy you use is associated with the generation of energy at renewable energy facilities like wind and solar farms.