Arbor is a home energy advisor that helps you lower your electric bill on an ongoing basis for free. In states with deregulated electricity markets (13 states in the NE, Midwest, and Texas), you are able to choose an alternative electricity supply plan without changing your utility company. Most people don’t know this though, so they stick with the defaults provided by their utility company, which can be very high!

Arbor automatically monitors your electric rate to make sure you are on a low priced plan with your current utility company. You pay your same usual bill, but with a lower rate, and it's available to renters and homeowners.

Once a new rate is submitted, you'll receive a confirmation email with the details of your rate (price/plan duration/supplier). From there, the new rate will be on your bill in the next 1 -2 billing cycles. The switch time varies for each utility company. When you switch to a new rate, your utility stays the same. There's no interruption in your service, and you'll get your bill only from Utility, you'll just see the supplier rate in the supply section of the bill.

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Never. Updating your rate in competitive electricity markets is seamless. You get the same reliable electricity, pay the same utility bill, all with a better rate. No equipment or installation required.

If you switch to a new energy rate through us, one of our energy supply partners gets a new customer, and pays us a referral fee from their marketing budget. Because we connect suppliers with so many customers at a low cost, they can pass on those savings to you as lower rates. We never sell your data, and we only get paid when you choose to switch to a new rate. Our energy supply partners pay us so you don't have to.

If you were previously on your utility's default rate, you can switch back at any time. If you were previously on a competitive supply rate, you may not be able to switch back to the same rate because suppliers change their rates all the time, but you will be able to switch to any competitive rate available at that time.

Typically when you move, you can transfer the rate to your new address if you stay within the same utility company territory. If you move out of your utility territory, then you cannot transfer, so you would terminate the rate. But when you move, typically suppliers cannot impose early termination fees by law, and where they can, they typically do not seek to enforce them. All that being said, we do provide a backstop guarantee such that if you do indeed have to pay a fee, we will reimburse you.